Returns accepted with prior authorization and on a prepaid basis. 20% restocking fee on all items. Credit is applied to account only. Credits for returned items are issued as a credit memo only and cannot be charged back to a credit card. $5 minimum restocking fee. Authorization must occur within 10 business days of the original order and returned within 15 business days. No returns on custom or private label programs except for quality related issues. Any refused shipment will be subject to a $25 handling fee, freight, and a 20% restocking fee. Altered products are non-returnable, which include, but not limited to : screen printed, embroidered, or laundered goods. Items that are shipped in error become non-returnable if altered or worn. Always verify the accuracy of a shipment before using or altering products. Credits expire one year from date of issue.